The Network and Systems Manager is responsible for a wide range of activities related to computer support such as the implementation, configuration, maintenance, and utilization of microcomputer systems. This position is governed by state and federal laws. The successful applicant will report to the ASU Mid-South’s Associate Vice Chancellor for Information Technology.
The Network and Systems Manager will serve as a liaison between IT and functional areas on campus, assist departments with a variety of technology needs, and troubleshoot equipment to include computers, interactive white boards, projectors, and other classroom/technology lab media.
In addition, this position will educate department staff on software and hardware, communicates issues between departments and IT to resolve problems in a timely manner and keep all staff informed of situations, install software updates and coordinate with developer or manufacturer to resolve problems and may analyze computer generated logs to identify source of errors and work with users to resolve problems and recommend changes or updates, documentation, and training to address system deficiencies and user needs.
Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Installs, configures, upgrades, or replaces microcomputer hardware and software for users. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics.
- Review Backup Jobs
- Review Windows Server updates
- Review Firewall logs
- Desktop Support
- Network Support
- Setup and configure PCs
- Setup and configure IP Desk phones
Perform other duties as assigned or requested.
Knowledge and use of microcomputer hardware and software, computer networking with emphasis on VMware 7.x, Cisco Meraki networks, and Palo Alto routers. Ability to Read/analyze system logs to find problems or errors and devise corrective measures, read and interpret technical literature and evaluate product acceptability and/or quality, manage personal computer and network equipment, test computer programs and write program documentation.
Maintains expertise in a variety of specialized application software packages and network equipment. Evaluates and implements necessary adjustments to applications to accommodate user requirements. Installs software and hardware updates and coordinates with manufacturer to resolve problems and may analyze computer generated reports to identify source of errors and work with system vendors and users to resolve problems.
The formal education equivalent of a bachelor’s degree in Computer Science, Computer Applications, Mathematics or a related field. Three (3) years of experience in computer support OR completion of technical training in Computer Science, Data Processing, or a related field acquired from a vocational, military, or industrial setting. Preference will be given to applicants with technical and other applicable certifications and licenses such as:
- Meraki or NETWORK+, VMware 7.x.
- CCNA – Cisco Certified Network Associate
- CCENT – Cisco Certified Entry Networking Technician
- VMware Certified Associate or Professional
Projected Start Date: Review of applications will begin immediately and continue until position is filled.
Salary: This is a non-classified, non-exempt position with the state of Arkansas. Annual salary for qualified candidates is commensurate with experience.
Please note that ASU Mid-South requires a criminal background check as well as a driver’s license check as part of the employment process.
Required Application Materials:
- a letter of interest specifying the position sought,
- a completed ASU Mid-South application for employment including contact information for three professional references who can attest to the candidate’s qualifications for this position,
- a resume or curriculum vitae, and
- copies of college transcripts relevant to the position of interest.
For an application to be considered, all requested materials must be submitted either by mail, email, fax, or personal delivery to:
Arkansas State University Mid-South
ATTN: Human Resources
2000 West Broadway
West Memphis, AR 72301-3829
(870) 733-6719 (FAX)
ASU Mid-South and the Arkansas State University System are Equal Opportunity/Affirmative Action Employers.