Immediate Supervisor: This position reports directly to the Network Manager

General Description: This is a full-time position approved to work for up to 40 hours/week on the ASU Mid-South Campus. The Information Technology Assistant will assist in day-to-day information systems operations with a particular focus on user support, hardware and software deployment, and device maintenance.

Responsibilities:

Provides helpdesk support and direct assistance to users to troubleshoot account and software issues
Supports users in the operation and maintenance of classroom and online technical resources
Helps to set up and maintain IT equipment such as desktop PCs, laptops, printers, and projectors
Under the supervision of IT staff, assists with projects related to device deployment, network maintenance, and inventory management
Assists other full-time IT staff in coordinating the work of interns and federal work-study students
Performs other duties as assigned

Skills: Working knowledge of common hardware and software issues on devices running recent versions of Windows.

Qualifications: High school diploma plus previous experience in customer service or IT support, preferably in an educational setting. Associate degree or professionally recognized IT certifications preferred.

Review of Applications: Begins immediately and will continue until the position is filled.

Salary: $34,000 with full-time benefits available

Please note that ASU Mid-South requires a criminal background check as well as a driver’s license check as part of the employment process.

Required Application Materials:

• a letter of interest specifying the position sought,
• a completed ASU Mid-South application for employment including contact information for three professional references who can attest to the candidate’s qualifications for this position, (https://www.asumidsouth.edu/wp-content/uploads/2016/01/Employment_Application.pdf
• a resume or curriculum vitae, and
• copies of college transcripts relevant to the position of interest.

For an application to be considered, all requested materials must be submitted either by mail, email, fax, or personal delivery to:

Arkansas State University Mid-South

Human Resources

2000 West Broadway

West Memphis, AR 72301-3829

Fax: (870) 733-6719

Email: humanresources@asumidsouth.edu

Incomplete application packets will not be considered.

ASU Mid-South and the Arkansas State University System are Equal Opportunity/Affirmative Action Employers.