The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, configuration, maintenance, and utilization of microcomputer systems. This position is governed by state and federal laws.
The Computer Support Specialist will serve as a liaison between IT and functional areas on campus, assist departments with a variety of technology needs, and troubleshoot equipment to include computers, interactive white boards, projectors and other classroom/technology lab media.
In addition, this position will educate department staff on software and hardware, communicates issues between departments and IT to resolve problems in a timely manner and keep all staff informed of situations, install software updates and coordinate with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with users to resolve problems and recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs. Perform other duties as assigned or requested.
Knowledge and use of microcomputer hardware and software. Ability to work on Windows computers. Ability to analyze computer system problems or errors and devise corrective measures, read and interpret technical literature and evaluate product acceptability and/or quality, manage personal computer equipment, test computer programs and write program documentation.
Maintains expertise in a variety of specialized application software packages. Evaluates and implements necessary adjustments to applications to accommodate user requirements. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems.
The formal education equivalent of a bachelor’s degree in Computer Science, Computer Applications, Mathematics or a related field. Two (2) years of experience in computer support. OR completion of technical training in Computer Science, Data Processing, or a related field acquired from a vocational, military, or industrial setting. Preference will be given to applicants with technical and other applicable certifications and licenses such as Meraki or NETWORK+.
Review of Applications: Begins October 22, 2018
Projected Start Date: November 5, 2018
Salary: This is a classified, non-exempt position with the state of Arkansas. Annual salary for qualified candidates is $30,713.
Application materials must include an ASU Mid-South Employment Application to include three professional references, a letter of interest in the position, a resume, and a copy of any applicable college transcripts. Please submit all requested materials to:
Arkansas State University Mid-South
ATTN: Jackie Leech
2000 West Broadway
West Memphis, AR 72301
870-733-6719 (Fax) or email to firstname.lastname@example.org
ASU Mid-South and the Arkansas State University System are Equal Opportunity/Affirmative Action Employers.