Job Summary: The Outreach/Student Services Coordinator coordinates all recruiting and student support services for CPI. Networks and collaborates with community organizations and social service agencies to serve eligible populations. Enrolls students in pathways programs/activities and serves as the case manager for the enrolled student. Provides or makes provisions for support to students enrolled in CPI programs. Support services include testing and assessment, advising, orientation programs, and CPI program services. The Outreach/Student Services Coordinator will collaborate with campus personnel to provide this service to students.
Essential Duties and Responsibilities include the following: Networks with the local social services case managers to interview and enroll SNAP, Medicaid, TEA, and other public assistance recipients in the Career Pathways Initiative. Monitors acceptance of newly enrolled students and administers student orientation. Monitors both inside and outside recruitment activities. Captures and reports all required recruiting and enrollment data to CPI Program Director on a timely basis. Serves as the case manager for enrolled students and provides in-person retention-driven activities. Serves as the student support system contact, and tracks student progress. Provides resources concerning academic, career, social and personal needs, informs students with special needs of campus services, and assists students in assessing career interests. Coordinates workshops and speakers for students. Performs crisis intervention by referring students to mental health, social or professional counseling services. Keeps abreast of student advising trends, develops new support strategies, and attends conferences for professional development. Collaborates with other personnel who serve as case managers for student support services. Other duties may be assigned.
To perform the job successfully, an individual should demonstrate the following competencies:
Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve services; Responds to requests for service and assistance; Meets commitments.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions;
Education/Experience Qualifications:
Bachelor’s degree or equivalent, with five years related experience; or equivalent combination of education and experience. Organizational skills required. Campus and/or social service experience preferred.
Review of Applications: Begins immediately and will continue until the position is filled.
Projected Start Date: March 21, 2022
Salary: Annual salary is $37,500 with full benefits package including health, dental, vision and life insurance as well as a retirement plan. This position is grant funded and continued employment is contingent upon continued grant funding.
Application materials must include an ASU Mid-South Employment Application which lists three professional references, a letter of interest in the position, a resume, and a copy of any applicable college transcripts. Please submit all requested materials to:
Arkansas State University Mid-South
ATTN: Lisa Haggard
2000 West Broadway
West Memphis, AR 72301
870-733-6719 (Fax) or email to humanresources@asumidsouth.edu
Note: All employees of Arkansas State University Mid-South are subject to a background check and a driver’s license verification.
ASU Mid-South and the Arkansas State University System are Equal Opportunity/Affirmative Action Employers.